SUPPORT

Need help with the Game? Found a bug? Have a question about your wallet, purchases, or the leaderboard? Reach out through any of the channels below.

CONTACT CHANNELS

💬

Discord Server

The fastest way to get support. Join the Rogue Aliens Discord to ask questions, report bugs, get help with wallet connections, and connect with other players. The team monitors the server daily.

JOIN DISCORD

✉

Email Support

For issues related to OBS purchases, prize distributions, data requests, or anything you prefer to keep private, email us directly. Include your wallet address and a description of the issue so we can help you faster.

roguealiens@proton.me

COMMON ISSUES

Wallet not connecting: Make sure MetaMask or your browser wallet is unlocked and on the correct network. Try refreshing the page. If using WalletConnect, ensure your mobile wallet app is up to date.
Score not appearing on leaderboard: Scores only save when a wallet is connected before or during the game session. Guest scores are not submitted. Press L during gameplay to connect mid-session.
Purchased item not showing in loadout: Refresh the page and reconnect your wallet. Purchases are linked to your wallet address and should appear automatically after reconnecting.
Game not loading: Make sure WebGL is enabled in your browser. Try a Chromium-based browser (Chrome, Brave, Edge) for the best experience. Disable browser extensions that may block WebGL.
Prize not received: Prize distributions occur after each monthly competition closes. If you believe you are owed a prize and have not received it within a reasonable time, contact us via Discord or email with your wallet address.

BUG REPORTS

If you find a bug or exploit in the Game, please report it responsibly via Discord or email rather than exploiting it. Players who report bugs that could affect leaderboard integrity may receive a reward at the team's discretion.